Privacy Policy

This Privacy Policy explains how Metrify processes personal data when you use our website and platform.

1. Controller

The controller responsible for data processing is:

2. Hosting and Infrastructure

Metrify is hosted on servers operated by DigitalOcean. The server location is Frankfurt am Main, Germany.

Hosting is necessary to provide the website, platform access, secure operation, and technical availability of the service.

3. Website Access Data

When you visit our website, technical access data may be processed automatically. This may include your IP address, browser type, operating system, date and time of access, requested pages, and technical log information.

This processing is necessary to provide the website securely and reliably.

4. Platform Account Data

When you create or use a Metrify account, we process the data required to provide the platform. This may include your name, email address, login credentials, workspace information, project data, questionnaires, scales, and other content you create or upload within the platform.

5. Research Data

Metrify enables users to create and manage research projects, questionnaires, measurement scales, response scales, and data collection processes.

Users remain responsible for the lawful collection, processing, and use of research data within their projects, including information provided to participants, consent procedures, and compliance with applicable research ethics and data protection requirements.

6. Payment Processing

Payments may be processed by external payment service providers. These providers process payment-related data such as billing information, payment method, transaction details, and tax-related information.

The applicable payment provider is responsible for its own processing activities where legally required.

7. Communication

If you contact us by email, we process the information you provide in order to respond to your request.

8. Cookies and Tracking

The Metrify website is designed to operate without unnecessary tracking. If cookies or similar technologies are used, they are limited to what is necessary for technical operation, security, authentication, or functions explicitly requested by the user.

9. Legal Bases

Personal data is processed on the basis of the applicable legal grounds under the GDPR, including performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

10. Data Retention

Personal data is retained only as long as necessary for the purposes described in this Privacy Policy, unless statutory retention obligations require longer storage.

11. Data Subject Rights

Under the GDPR, you may have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You may also have the right to data portability and to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@metrify.co.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or our processing activities.

Last updated: June 2026